These Terms of Service ("Terms") govern your use of Sindero's missed-call recovery service (the "Service"), operated by Omnivar Group LLC, a Wyoming limited liability company doing business as Sindero ("Sindero," "we," "us"). By signing up for or using the Service, you agree to these Terms.
Sindero provides an automated system that texts back customers who call a subscribing business's phone number and don't get through, gathers basic information about their request, and delivers that information to the business owner as a lead. The Service is provided on a subscription basis as described below.
New subscribers receive a 30-day free trial. A valid payment method is required to start the trial. If you do not cancel before the trial period ends, you will be automatically charged the then-current subscription fee (currently $200/month) on a recurring monthly basis, billed through our payment processor, Paddle.com Market Ltd. ("Paddle"), which acts as the authorized reseller of the Service.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; no partial-month refunds are issued except as described in our Refund Policy.
To use the Service, you must provide accurate business information, including your business name and phone number. We personally configure call forwarding and related settings on your behalf. You are responsible for ensuring you have the authority to forward calls from the phone number you provide.
You agree not to use the Service to:
We aim to keep the Service running reliably but do not guarantee uninterrupted or error-free operation. The Service depends on third-party infrastructure (including telephony and AI providers) that may occasionally experience outages outside our control.
To the maximum extent permitted by law, Sindero is not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including lost business, lost leads, or missed communications. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months preceding the claim.
We may suspend or terminate your access to the Service if you violate these Terms, or for any other reason with reasonable notice. You may stop using the Service and cancel your subscription at any time.
We may update these Terms from time to time. Material changes will be communicated by email or posted on this page with an updated revision date.
Questions about these Terms can be sent to hello@sindero.com.