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Refund Policy

This Refund Policy applies to subscriptions purchased through Sindero, billed via our payment processor, Paddle.com Market Ltd. ("Paddle").

1. Free Trial

All new subscriptions include a 30-day free trial. You will not be charged during the trial period, and you may cancel at any time before the trial ends at no cost. If you do not cancel, your card will be charged automatically at the end of the trial and on each subsequent monthly billing date.

2. Monthly Subscriptions

Sindero is billed on a recurring monthly basis. Charges are non-refundable once processed, except as described below. You may cancel your subscription at any time to stop future billing; cancellation takes effect at the end of the current billing period, and you will retain access to the Service until that date.

3. Exceptions

We will consider a refund on a case-by-case basis if:

• You were charged due to a verified billing or technical error on our part;
• The Service was materially unavailable for an extended period through no fault of your own and we were unable to resolve it in a reasonable time.

To request a refund under these circumstances, contact us within 14 days of the charge in question.

4. How to Request a Refund

Email hello@sindero.com with your business name and the billing date in question. We aim to respond within one business day.

5. Payment Processor

All payments are processed by Paddle, our Merchant of Record. Paddle may also be contacted directly regarding billing disputes in accordance with their own terms.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by an updated revision date on this page.