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Privacy Policy

This Privacy Policy explains how Sindero ("we," "us"), operated by Omnivar Group LLC, collects, uses, and protects information in connection with our missed-call recovery service (the "Service").

1. Information We Collect

We collect the following categories of information:

• Business account information: business name, phone number, and email address provided by subscribing businesses during signup.
• Payment information: processed directly by our payment provider, Paddle.com Market Ltd. We do not store your full card details ourselves.
• Customer conversation data: when a customer texts back after a missed call, we collect the content of that conversation (name, issue, location, urgency) in order to generate a lead for the subscribing business.

2. How We Use Information

We use the information we collect to:

• Set up and operate the Service on your business's phone number;
• Generate and deliver leads to the business based on customer text conversations;
• Send you service-related communications (setup instructions, billing notices, trial-ending reminders);
• Improve and maintain the reliability of the Service.

3. Third-Party Service Providers

We rely on the following third parties to operate the Service, each of which processes limited data on our behalf:

• Twilio — for sending and receiving text messages and call routing;
• Anthropic — for generating automated conversation responses;
• Paddle — for processing subscription payments;
• Vercel — for hosting our application infrastructure.

We do not sell customer or business data to third parties for advertising or marketing purposes.

4. Data Retention

Lead and conversation data is retained for a limited period (currently up to seven days for active conversation state, and longer for completed lead records to support reminders and reporting) and is deleted or expired automatically thereafter.

5. Your Choices

You may request deletion of your business account and associated data at any time by emailing hello@sindero.com. Customers who text back a Sindero-powered number can reply STOP to opt out of further messages, where supported.

6. Security

We take reasonable technical measures to protect the information we hold, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated revision date on this page.

8. Contact

Questions about this Privacy Policy can be sent to hello@sindero.com.